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© 2017 Bischoff Performance Improvement Consulting. All rights reserved.
1051 Broadway, Suite G, Sonoma, California, 95476
(707) 938-1225  bjbischoff@bjbischoff.com

Our Training topics and experience includes:

Training

Our training experience spans over 25 years of design and implementation. Our training is learner-centric and interactive. We customize all training programs to reflect the language and culture of each client organization. We offer an extensive list of training topics, coaching, assessments, lectures and classes. Our training services may include:

  • Webinar design / presentation to teach leadership and program management skills

  • Design and delivery of technical and interpersonal employee skills training programs

  • Creation of training manuals, job aids, and technology-based skills development support

  • Training for trainers

  • Development of new-hire orientation and on-the-job training programs

  • Training and coaching of organizational leaders, performance improvement, personnel, and other change agents

  • Development and implementation of cross-cultural training initiatives

End-user training on telecommunication systems

Client: AT&T, Indiana, Ohio and Illinois

 

Services: Developed and conducted end-user training on telecommunication systems sold to businesses in the Midwest.

Train the trainer for major national insurance company

Client: Anthem, Inc., Indianapolis, Indiana

 

Services: Developed and conducted train the trainer program.

Train the trainer and leadership development for fundraising association

Client: Association of Fundraising Professionals, Arlington, Virginia

 

Services: We conduct their annual train the trainer program; conduct leadership development programs, including The Leadership Challenge and Becoming a Trusted Leader; designed and presented volunteer retention webinar.

Train the trainer certification for the Central Intelligence Agency

Client: Central Intelligence Agency, Fairfax, Virginia

 

Services: Developed and conducted agency-wide train the trainer certification program.

Women's Business Enterprise Certification workshops

Client: Choices, Inc., Indianapolis, Indiana

 

Services: Conduct workshops on how to become certified as a Woman's Business Enterprise in Indiana.

Project and accounting management training for one of the largest consulting firms in the US

Client: Crowe Horwath, Indianapolis, Indiana

Services: Developed and conducted company-wide project and accounting management training over ten years.

Career development strategies for sales and marketing personnel for energy company

Client: Duke Energy, Indianapolis, Indiana

Services: Developed a training-based career development strategy for all sales and marketing personnel.

Cross-cultural communication training for global pharmaceutical company

Client: Eli Lilly and Company, Indianapolis, Indiana; Beijing, China; Kobe, Japan

 

Services: Designed and implemented training in the US and Asia to assist foreign-born and American-born scientific personnel in improving the way they communicate with each other at Eli Lilly and Company, one of the largest worldwide pharmaceutical companies. 
 

Training topics: Nonverbal communication; problem-solving; conflict management; decision-making; characteristics of specific cultures; team building; and performance management. 

Project management training for national agricultural insurance agency

Client: American Farm Bureau, Indianapolis, Indiana

 

Services: Developed and conducted project management training for 80 employees managing a major software overhaul initiative.

Developed best-in-class practices for insurance provider's Learning and Development Center

Client: Golden Rule Insurance Company (now part of United Healthcare), Indianapolis, Indiana

Services: Conducted an assessment of company training programs; implemented the establishment of a new Learning and Development Center; oversaw installation of a company-wide Learning Management System; trained the trainers.

Conflict management training for state lottery agency

Client: Hoosier Lottery, Indianapolis, Indiana

Services: Developed conflict management training for managers of Indiana's Lottery Agency.

Train the trainers for the Indiana Department of Environmental Management

Client: Indiana Department of Environmental Management, Indianapolis, Indiana

Services: Conducted an agency-wide training needs assessment followed by training of trainers in the Office of Environmental Response.

District Planning and Oversight Council implementation training for first responders and county commissioners

Client: Indiana Department of Homeland Security, Indianapolis, Indiana

Services: Conducted training with first responders and County Commissioners on how to establish District Planning and Oversight Councils

Managing training logistics for Indiana's property assessors

Client: Indiana Department of Local Government Finance,  Indianapolis, Indiana

Services:  Managed training logistics for Indiana's property assessors continuing education programs.

School-to-work program facilitation training for Indiana Department of Workforce Development

Client: Indiana Department of Workforce Development, Indianapolis, Indiana

Services: Trained high school teachers, administrators, business partners and community leaders on facilitating school-to-work programs.

Tax auditor training programs for the Indiana Department of Workforce Development and US Department of Labor

Clients: Indiana Department of Workforce Development and US Department of Labor,  Atlanta, Georgia; Boston, Massachusetts; Indianapolis, Indiana; and Denver, Colorado
 

Services: Developed training program for unemployment tax auditors for all 50 states; conducted train the trainer sessions. This program received an award from the American Society for Training and Development.

Faith-based government partnership training for Indiana Family & Social Services

Client: Indiana Family and Social Services,  Indianapolis, Indiana

Services: Developed and conducted training for government employees and representatives from faith-based and community-based organizations on faith-based government partnerships, grant proposal writing, and stakeholder outreach strategies. 

Management of training program for Indiana League of Municipal Clerks and Treasurers

Client: Indiana League of Municipal Clerks and Treasurers,  Indianapolis, Indiana

Services: Managed League's Training Institute.

Supervisory training programs for credit union

Client: Indiana Members' Credit Union, Indianapolis, Indiana

Services: Developed and conducted supervisory training programs.

Executive leadership and customer service training for state-government personnel department

Client: Indiana State Personnel Department,  Indianapolis, Indiana

Services: Developed and conducted training on customer service and executive leadership. Served as a trainer for the Governor's Executive Management School (GEMS) and Management Institute.

Train the trainer for the Center on Philanthropy at Indiana University

Client: Indiana University, Indianapolis, Indiana

Services: Developed and conducted train the trainer programs for faculty at the fundraising school.

Ontario Systems staff performance improvement

Client: Ontario Systems, Inc., Muncie, Indiana

Services: Developed and delivered training to improve performance of the staff of Ontario Systems, a collections industry software development firm.

Credit union employee performance improvement

Client: Credit Union National Association (CUNA), Madison, Wisconsin

Services: Developed and delivered training programs for employees of credit unions who participate in courses offered throughout the U.S. by CUNA's Center for Professional Development. Conducted management and supervisory training.

County-wide workforce development training

Client: Sonoma County Human Resources Department, Santa Rosa, California

Services: Selected as an approved provider to conduct Workforce Development Training Services for Sonoma County agencies' staff, including Presentation Skills, Facilitation Skills, Strategic Planning, Beginning Supervision, Advanced Supervision, Become a Trusted Leader

School-to-Work consulting for educators and partners in New Mexico

Clients: State of New Mexico and State of Indiana Department of Education, Santa Fe, New Mexico and Indianapolis, Indiana

Services: Worked with high school teachers, administrators, business partners and community leaders on how to facilitate school-to-career programs initiated through the Federal School to Work Opportunities Act.

Leadership training and workshops for international media & technology company

Clients: RCA / Thomson Consumer Electronics, Indianapolis, Indiana

Services: Developed and conducted leadership and communications training for five years, subjects included: leadership, development, interpersonal communications, influencing skills, change management and strategic planning; and Conducted monthly Leadership Challenge workshops.

Researching, training and consultation on Gender Equity in the Classroom in Morocco

Client: United States Agency for International Development & the Moroccan Ministry of Education, Rabat, Morocco

Services: Researched, consulted and trained 24 teacher trainers from the Moroccan Ministry of Education about gender equity in the classroom.

Managed refugee repatriation training for Erdut Agreement of the Dayton Peace Accords

Client: United States Agency for International Development, Moscow, Russia; Samara, Russia; and Saratov, Russia

Services: Conducted refugee repatriation training and consulting, as part of the Erdut Agreement under the Dayton Peace Accords, for Croatian local elected officials in exile.

Business management training for Russian government leaders & business owners

Client: United States Agency for International Development, Moscow, Russia; Samara, Russia; and Saratov, Russia

Services: Conducted training for government leaders and new business owners on management, marketing, and human resources issues.

International training for professionals on US management techniques

Client: United States Agency for International Development, Indianapolis, Indiana

Services: Trained professionals from former Soviet Union countries, emerging economies, and developing countries on US management techniques. Training participants were from the following countries: Romania, Russia, Croatia, Jamaica, Bosnia-Herzegovina, Bulgaria, Hungary, Morocco, Albania, Armenia, Belarus, Azerbaijan, Latvia, and Macedonia.

Reporting, journalism, and media viability training for international professionals from Ukraine, Russia, Azerbaijan and Albania

Client: United States Agency for International Development

Services: Held three individual trainings for media professionals from Azerbaijan, Albania, Russia, and Ukraine about media viability, journalism, and reporting. 

Trained small business and association leaders from Bosnia and Herzegovina on service and advocacy for Small Business Associations and consumer advocacy

Client: United States Agency for International Development, Indianapolis, Indiana

Services: Hosted professionals from Bosnia and Herzegovina and provided training on consumer advocacy and service and advocacy for Small Business Associations.  

Provided training on tax policy and data analysis to government officials from Bosnia and Herzegovina

Client: United States Agency for International Development, Indianapolis, Indiana

Services: Hosted government officials from Bosnia and Herzegovina and provided training on tax policy and data analysis after the Bosnian War.

Team building for the US Army 

Client: United States Army, Washington, DC

Services: Developed a team building course using indoor and outdoor leadership challenge activities.

Manager of Choice Annual Training for United Way of Central Indiana

Client: United Way of Central Indiana, Indianapolis, Indiana

Services: Develop and conduct annual Manager of Choice training programs.

Business association management and advocacy training in Russian

Client: World Bank, Moscow, Russia

Services: Conducted training on business association management and advocacy for new Russian business association managers.

Training Romanian leaders about privatized economy construction

Client: United States Agency for International Development & Ministry of Regional Development and Public Administration, Bucharest, Romania

Services: Trained Romanian leaders, from the Ministry of Regional Development and Public Administration, on managing construction projects in a privatized economy.

Cross-cultural communications for Rolls-Royce

Client: Rolls-Royce Corporation, Indianapolis, Indiana

Services: Provided cross-cultural communication training.

Webinar Design / Presentation

Client: REACH Air Medical Services, Santa Rosa, California

Services: Provided webinar design and presentation of conflict management, time management, and delegation skills.

Transition training for Department of Education

Client: Indiana Department of Education Office of Special Education, Indianapolis, Indiana

Services: Developed and conducted training regarding Indiana's special education transition requirements.