Dr. B.J. Bischoff: EXPERIENCE
Training-related Initiatives
• Indiana Department of Workforce Development/U.S. Department of Labor: Developed training program for unemployment tax auditors for all 50 states; conducted train-the-trainer sessions in Atlanta, Boston, Indianapolis, and Denver
• Indiana Department of Environmental Management: Conducted agency-wide training needs assessment; Trained trainers in the Office of Environmental Response
• Indiana Family and Social Services: Developed and conducted training for government employees and representatives from faith-based and community-based organizations on faith-based government partnerships
• Indiana State Personnel: Developed and conducted training on customer service and executive leadership
• U.S. Agency for International Development: Trained professionals from former Soviet Union countries, emerging economies, and developing countries on U.S. management techniques
• Managed Indiana’s Clerk-Treasurer Training Institute
• Managed Indiana’s State Fire School
• Indiana Department of Workforce Development: Trained high school teachers and administrators, business partners, and community leaders on facilitating school-to-work programs
• U.S. Central Intelligence Agency: Developed and conducted agency-wide train-the-trainer certification program
• Golden Rule Insurance Company: Developed and conducted train-the-trainer programs
• Anthem/Blue Cross/Blue Shield: Developed and conducted train-the-trainer programs
• Indiana University School of Philanthropy: Developed and conducted train-the-trainer programs for Fundraising School faculty
• Association of Fundraising Professionals: Develop and conduct bi-annual train-the-trainer programs
• Indiana Department of Local Government Finance, Managing training logistics for Indiana’s Property Assessor Continuing Education programs
• CHOICES, Inc., Conduct workshops on how to become certified as a Women’s Business Enterprise in Indiana
• Thompson Consumer Electronics, Developed and conducted leadership and communications training for five years
• Hoosier Lottery, Developed conflict management training for managers of Indiana’s Lottery Agency
• MSE Corporation (Engineering), Developed and conducted project management training for managers
• Farm Bureau Insurance, Developed and conducted project management training for 80 employees managing a major software overhaul initiative
• Indiana Members’ Credit Union, Developed and conducted supervisory training programs
• ETS Corporation (manufacturer of tanning beds and products), Developed and conducted 24 training programs for supervisors
• Ameritech, Developed and conducted end-user training on telecommunications systems sold to businesses in Indiana, Ohio, and Illinois
• Crowe Chizek, Developed and conducted a variety of employee training programs over a ten-year period
• U.S. Army, Developed a team building course using indoor and outdoor leadership challenge activities
• Cinergy, Developed a training-based career development strategy for all sales and marketing personnel of Indiana’s largest electric utility
• Lehigh Portland Cement, Documented competencies required for 70 positions in the company and strategies for how to achieve those competencies
Technical Assistance
• Indiana’s 21st Century Workplace Skills Initiative, Serving as the Project Manager for a project funded by the Indiana Department of Workforce Development to serve three members of the Indiana Health Industry Forum: Hill-Rom, Boston Scientific, and Cook Urological & Women’s Health
• FaithWorks Indiana, Indiana Family and Social Services Administration, Division of Family and Children. FaithWorks Indiana was a nationally recognized model of connecting faith-based and community-based organizations with government services designed to move families to self-sufficiency. Helped manage all aspects of this initiative that provided outreach and educations services to faith and community-based organizations regarding obtaining funding to provide human services.
• SHAPE (Serving the Hoosier Assurance Plan through Education), Indiana Family and Social Services Administration, Division of Mental Health and Addiction. Helped create and manage the SHAPE Initiative for the State of Indiana. Helped manage a multi-line toll free call center, staffed by mental health consumers, and a website with provider and benefit information. Planned consumer and provider education sessions throughout the State to inform both populations about the SHAPE program.
• Indiana Fathers & Families, Indiana Family and Social Services Administration, Division of Family and Children. Helped manage the Indiana Fathers & Families initiative, a grant program for social service providers, designed to improve non-custodial fathers’ emotional and financial support of their children.
• School Wide Improvement Project, Indiana Department of Corrections. Worked with the North Central Accreditation organization to design and implement a school wide needs assessment and improvement project for the juvenile correctional facilities throughout the State of Indiana.
• Workforce Investment System Technical Assistance, Indiana Department of Workforce Development. Helped identify best practices in Workforce Investment Board (WIB) leadership; analyzing WIB performance; developing strategies for assisting WIBs to become more involved in regional economic development; writing grant applications for federal funding; providing guidance to one-stop offices on strategies for improved service; planning fee-for-service activities; and developing corrective action plans for WIB’s that fail to meet performance standards.
• Combined Sewer Overflow Long Term Control Plan Public Participation Process, City of Indianapolis. Helped manage the city’s public participation process through the design and delivery of community education sessions; facilitation of the mayor’s advisory panel; and design and delivery of public forums to obtain input for the final version of the long term control plan.
• Indiana Department of Homeland Security. Establish District Planning Oversight Committees and District Planning Councils in Indiana.
Strategic Planning
• Butler University College of Business Administration, Developed a five-year strategic action plan.
• Comprehensive Economic Development Planning, Jennings County, Indiana, Economic Development and Commission. Helped lead a rural Indiana county in planning its economic future, in light of a planned closing of a large state hospital (Muscatatuck State Developmental Center) for the developmentally disabled and a textile factory. The planning process involved extensive public input and infrastructure assessment.
• Strategic Plan for the Development of Cultural Tourism, City of Bloomington, Indiana. Under the direction of the Mayor of Bloomington, Indiana, helped gather public input and researched the best practices for the purpose of identifying strategies to promote the cultural tourism as a major economic development tool in the Bloomington, Indiana area.
• Improvement of the Local Planning Agency Process, Indiana Department of Transportation (INDOT). Helped survey local elected officials, highway engineers, Metropolitan Planning Organizations, and state and federal Department of Transportation officials to assess the process used by the Indiana Department of Transportation to build local highway and bridge projects that are federally funded.
• State of Philanthropic Giving Assessment, Lake County Indiana United Way. Helped conduct an analysis of the types and amounts of funding received by not-for-profit organizations in Lake County, Indiana and how this funding is used in the community.
• Voice of the Community, Health and Hospital Corporation of Marion County, Indiana. Helped conduct a community health assessment to identify the priority health concerns of residents of Indianapolis, Indiana through a series of public input sessions, focus groups, and interviews with health professionals, government leaders, and concerned citizens.
• Performance Report Cards, Indiana Family and Social Services Administration Division of Mental Health and Addiction. Helped develop and publish report cards for the performance of the managed care providers in Indiana who serve the following: seriously and emotionally disturbed children and adolescents; seriously mentally ill adults; and chronically addicted/substance abusers.
• Community Development Block Grant (CDBG) Program Review, Kentucky Department for Local Government. Helped conduct a review of Kentucky’s Community Development Block Grant program to non-entitled communities. The review included analyzing the application process and application documents; reviewing how funding decisions are made; assessing the training needs of grant administrators; examining the process of how funds are drawn from the federal treasury; assessing how and when communities are informed about the program; and reviewing project administration processes and record keeping. The project resulted in increased training for grant administrators, an improved federal funding draw down rate; and increased communication with community leaders responsible for housing and infrastructure development.
Performance Improvement
• Cross-Cultural Communication Training, Eli Lilly and Company. Designed and continues to implement training to assist foreign-born and American-born scientific personnel in improving the way they communicate with each other at Eli Lilly and Company, one of the largest worldwide pharmaceutical companies. Each month, Dr. Bischoff conducts a minimum of two days of training that focuses on nonverbal communication; problem-solving; conflict management; decision-making; characteristics of specific cultures; team building; and performance management.
• Golden Rule Insurance Company (Division of United Healthcare), Conducted an assessment of the company’s training programs; implemented recommendations to establish a new Learning and Development Center; Oversaw the installation of a company-wide Learning Management System.
• Staff Performance Improvement, Ontario Systems, Inc. Served as a resource for developing and delivering training to improve performance of the staff of Ontario Systems, a collections industry software development firm in Muncie, Indiana.
• Credit Union Employee Performance Improvement, Credit Union National Association (CUNA). Developed and delivered training programs for employees of credit unions who participate in courses offered throughout the U.S. by CUNA’s Center for Professional Development. Dr. Bischoff conducted management and supervisory training and facilitated leadership workshops for CUNA’s Training and Development Institute, Human Resources Institute, Branch Operations Institute, Management School, and Strategic Issues Workshops. Dr. Bischoff also worked with credit union board members at CUNA’s Volunteer Leadership Institute on how to implement effective governance practices.
Proposal Development
• Community Alliances to Promote Education (CAPE), Community Foundations of the Nine Indiana Counties through Lilly Endowment Funding. After gathering community input and researching best practices on innovative, yet practical ways to improve education attainment, helped write a proposal for each of nine community foundations for implementation funding to the Lilly Endowment. The work resulted in $25 million in grant awards to five community foundations to implement education reform ideas.
• 4Community Initiative of the United Ways of Indiana, Led a project to identify community human services-related problems and viable solutions in five Indiana counties
• National Association for Women Business Owners—Indianapolis Chapter, Developed a strategy for funding the organization’s first Executive Director.
Gathering Public Opinion for Evaluation Purposes and Public Policy Formation
• Indiana State Board of Education—K-12 education assessment, Efficiency and Excellence
• 8 County Community Foundations in Indiana—Lilly Endowment study to determine methods for improving education attainment
• Jackson County United Way; Jennings County United Way; and DeKalb County United Way; Fulton County United Way; Adams County United Way—Identification of the most critical human needs in three Indiana counties county
• Warren Township (Indianapolis) School Corporation—Identification of strategies for balancing the budget
• Marion County (Indianapolis) Health and Hospital Corporation—Assessment of the community’s most important health concerns, Voice of the Community
• City of Indianapolis—Identification of citizen concerns and priorities for reducing Combined Sewer Overflows (CSO); Facilitation of the Mayor’s CSO Advisory Group
• Indianapolis Coalition for Homelessness Intervention and Prevention—Strategic planning to implement the Blueprint for Ending Homelessness
• State of Iowa, Department of Human Services—Identification of citizen priorities regarding fatherhood, marriage, and family supports to improves the lives of children
• Centers for Disease Control and Prevention—Evaluation of Hearing Conservation Program Effectiveness, the nation’s first qualitative research study to gather data on the use of hearing protection in the workplace
• Indiana Department of Transportation—Evaluation of local elected officials’ knowledge of how to access public funding for roads and bridges
• Indiana Division of Mental Health and Addiction—Assessment of Indiana’s education and outreach efforts among low-income consumers of Indiana’s community mental health centers and assessing the effectiveness of mental health providers
• Indiana Arts Commission—Assessment of the effectiveness of Indiana’s Regional Arts Partnership Initiative
• Indiana Department of Workforce Development—Evaluation of Indiana’s Tech Prep initiative in the public high schools
• Jennings County, IN Economic Development Commission and the State of Indiana—A study to determine the best use of the state’s 700-acre center for developmentally disabled residents after facility closure
• Indiana Family and Social Services Administration—Identification of welfare-to-work strategies for ten Indiana Counties
• Indiana Department of Workforce Development—Identification of ways to improve Workforce Investment Act Youth Performance results
• Indiana State University—Assessment of the need for post-secondary education in Northeast Indiana
• Community Hospitals of Indiana, Assessment of organizational climate in the Information Technology Department
• Indiana Department of Workforce Development/U.S. Department of Labor—Assessment of the training needs for the U.S. Unemployment Insurance Auditor Training Program
• Columbus, Indiana Office of Workforce and Education Development —Determination of community standards for workforce skills and education attainment
• Indiana Family and Social Services Administration—Identification of the technical assistance needed by faith-based organizations to access government funding to move families to self-sufficiency
• Kentucky Community Development Block Grant program—Identification of program improvement practices
• Romanian Ministry of Health/U.S. Agency for International Development—Identification of strategies to move Romania to a primary care model of delivering public health services
• National Kidney Foundation—Identification of methods for improving services to individuals with renal failure
• Southeast Indianapolis Neighborhood Development—Identification of the workforce development needs of neighborhood residents and area businesses for the purpose of increasing employment opportunities in this low income area
• Butler University College of Business Administration—Identification of stakeholder needs and opinions for the college’s five-year strategic plan
• United Way of Central Indiana—Identification of key strategic initiatives
• United Way of Indiana—Identification of key strategic initiatives
• Bridges to Success (Indianapolis)—Identification of key strategic initiatives
• Indianapolis Private Industry Council—Development of a strategic plan
• Northeast Indiana Private Industry Council—Development of a strategic plan
• Three Community Development Corporations in Indianapolis—Development of their individual strategic plans
• Indiana Legal Foundation—Development of a strategic plan
• Indiana Insurance Institute—Development of a strategic plan
• Indianapolis Downtown, Inc.—Development of a strategic plan
• YWCA of Indianapolis—Identification of key strategic initiatives
• Indiana State Library—Identification of key strategic initiatives
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